Frequently Asked Questions
How do I check the status of my order?
Log in to your account at the top right hand corner of the screen, click on your username, and you will be able to see the status of your order.
How do I cancel or edit my order?
You can cancel or edit your order up until the time it ships. Simply contact Customer Service prior to your item(s) shipping, please call (800) 547-8979 Monday – Friday from 8:00 am – 5:00 pm PST.
When will my order ship?
Most orders will ship within 2 business days of submission and you will receive an email confirmation letting you know when your order has shipped along with pertinent tracking information. In addition, you can always log in to your account to check your order status and find tracking information.
Where can I order eBooks?
Our books are available in ebook format through a variety of online retailers, including:
Where can I order print-on-demand books?
Print-on-Demand books are titles that aren’t stocked or shipped from the Harvest House Publishers distribution center but can still be purchased through the following sources:
Individuals can order print-on-demand titles through:
Retailers can order print-on-demand titles through:
No returns are accepted on print-on-demand books.
Do you accept returns?
If you are not satisfied with a purchase for any reason, it can be returned within 30 days of the date the order shipped. All books must be in their original sellable condition. DVDs, Bibles, or other shrink-wrapped items must be unopened. We will issue a refund to your original form of payment for items that meet these parameters.
To make a return, include a copy of your receipt, and wrap the package securely. If you do not have your receipt, please indicate your order number, your name, address and phone number on a separate piece of paper and send the package to the following address:
Harvest House Returns
c/o CNI Distribution
5584 Mountain View Road
Antioch, TN 37013
Note: Shipping charges are non-refundable. No returns are accepted on print-on-demand books.
What do i do if my order arrived with the incorrect or damaged items?
If you have received damaged, defective, or incorrect merchandise, please notify Customer Service within 30 days of purchase, please call (800) 547-8979 Monday – Friday from 8:00 am – 5:00 pm PST or send an email to orders@harvesthousepublishers.com.
Can I pre-order books not yet released?
Yes, you can pre-order books one month before they release. Simply click the option to “Pre-order” on the book page. Please know that your credit card will be charged at the time you place your order
Can I place an order on the phone?
Yes. To place a phone order you are more than welcome to contact our Customer Service Department at (800) 547-8979 Monday – Friday from 8:00 am – 5:00 pm PST.
Do you accept international orders?
Unfortunately, we cannot accept international orders at this time. However we do sell our products to a variety of international distributors and retailers. You may be able to find our products in your home country online or at a retailer near you.